More than 100,000 copies sold one small idea can ignite a revolution just as a single matchstick can start a fire. One idea sparked a revolution at hcl technologies, the it services giant. Jun 18, 2010 vineet nayar is chief executive officer of hcl technologies, the indiabased global information technology services company, and author of employees first, customers second. Adopt the philosophy of employees first, customers second, and throw all of their weight behind it. Employees first structure in which management is accountable to employees, as well as the other way around. Employees first, customers second vineet nayar bok. Jul 27, 2019 employee first customer second vineet nayar pdf in todays column i interview vineet nayar, ceo of hcl one of the worlds largest it firms is by putting employees first and customers second. Vineet nayar has a revolutionary idea that business relationships are personal relationships, and that a successful company will understand and integrate that philosophy. One small idea can ignite a revolution just as a single matchstick can start a fire. Click download or read online button to get employees first customers second book now. Vineet nayar, vice chairman and ceo of hcl technologies hclt, believes this must change. But customers were asking hcl to break new ground and use software. Mirrormirror creating the need for change learning to face reality rising through the ranks looking in the rear view mirror intriguing conversations the clue of gen y inverting the pyramid the romance of tomorrow walking the roads of three heroes.
In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the. A platform created by employees to go from official to social at work now boards over 59,000 members. Transforming organizations by putting employees first. In this candid and personal account, vineet nayarhclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the. Download it once and read it on your kindle device, pc, phones or tablets.
He is also author of the highly acclaimed management book employees first, customers second. Jun 09, 2015 vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Everyday low prices and free delivery on eligible orders. Vineet cofounded sampark foundation with his wife anupama nayar. Nayars notions of trust, transparency, and the romance of tomorrow will rejuvenate the corporate soul. Turning conventional management upside down there is a mention of how a friend of nayar once explained the reason of having big windows at his home. In order to really grow, a company will need to make two changes. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers. In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. He defied conventional wisdom and turned the hierarchical pyramid upsidedown, placing employees first and customers second. For hcl chief executive vineet nayar success means. Employees first customers second download ebook pdf, epub.
Jun 08, 2010 vineet nayar s concept of employers first, customers second efcs could be misunderstood to mean that an organizations customers have secondary importance. Vineet nayar is chief executive officer of hcl technologies, the indiabased global information technology services company, and author of employees first. Turning conventional management upside down harvard business press, june 2010. With the methods described in this book, nayar enabled his generation y. May 01, 2010 buy employees first, customers second. To transform hcl, ceo vineet nayar got employees to acknowledge the crisis, pioneered a unique employees first culture, kindled peoples passionsand danced. Here is a quick introduction to hcls employees first, customers second in a pdf from the hcl website.
Turning conventional management upside down, he describes how hclt successfully left behind outdated 20th century management practices and. Kelleher makes the same point in the remarks quoted earlier. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that. About speaker vineet nayar vineet nayar is walking into unchartered territory and scaling new heights. In fact, as nayar explains, customers are the ultimate beneficiaries of efcs. For too many companies it obviously does not seem reasonable enough to treat their employees this way.
In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned. Then each company should find its own methods and catalysts, like those employed by hclt, to increase transparency and trust and cultivate a culture for change. Employees first, customers second free download as pdf file. Employee first, customer second efcs is a radical new philosophy of hcl technologies. Employees first customers second download ebook pdf. Contents about vineet nayar introduction chapter 1. One such idea putting employees first and customers second sparked a revolution at hcl technologies, the it services giant. Vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Employees first, customers second vineet nayar download here. At hclt, vineet nayar adopted an employees first structure in which management is accountable to employees, as well as the other way around. Buy employees first, customer second book online at low. Jun 11, 2012 vineet nayar s employees first minibook 1. Jun, 2012 vineet nayars employees first, customers second. Vineet nayar s new book describes his innovative and practical approach to kindling a fire in employees and moving the social energy of an organization forward.
In todays column i interview vineet nayar, ceo of hcl technologies, one of the. Turning conventional management upside down kindle edition by nayar, vineet. Change its form into what nayar calls a highperformance team. What is nayars ideas about human resource development being transferable to other industries and other.
Employees first, customers second ansgar gerstner the. Vineet nayar author of employees first, customers second. In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by. Vineet nayar has a smile that implies that he knows something that many. Turning conventional management upside down by nayar, vineet isbn. Use features like bookmarks, note taking and highlighting while reading employees first, customers second. Employees first, customers second strategic management. You have remained in right site to start getting this info. Employees first customers second each company should undergo a mirror exercise on a regular basis to identify the true situation within the company. The book is a refreshing and frank look at the challenges facing leaders looking to transform their company, culture and employees. Feb 02, 2009 employee first, customer second efcs is a radical new philosophy of hcl technologies.
In todays column i interview vineet nayar, ceo of hcl technologies, one of the largest i. Employees first, customers second transparency in the. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture. Vineet nayar keynote speakers bureau and speaking fees. The employees first story at hclt is rapidly evolving with employees taking up the ownership of change from the management.
When pondering vineet nayars ideas again that i first met with a couple of years ago, i thought that the questioning of his perspective might not only be a worrying sign of a lack of true respect for and appreciation of the employees of one. Oct 18, 2010 the idea of putting employees first and customers second might seem counterintuitive, especially when it is advocated by the ceo of a large global hightech enterprise. Videowhen i worked for ibm, the customer was always right. Pdf employees first customers second download full pdf. Employees first, customers second by vineet nayar full. Vineet nayars employees first, customers second the. When vineet nayar stepped in as president in 2005 of indias storied global it firm, hcl technologies hclt, the corporation was doing all right. But customers were asking hcl to break new ground and use software to create innovative new products and services. Vineet nayars employees first, customers second efcs is a first person ceo account of the transformation of their enterprise.
May 14, 2012 in todays column i interview vineet nayar, ceo of hcl technologies, one of the largest i. Under vineets leadership, the innovative management practices at hcl technologies were taught as case studies at the harvard and london business school. Hclt is already witnessing instances of the blue ocean droplets producing big results. Jun 08, 2010 in this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. Nayar emphasizes the literal definition of that term. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the. In this process, nayar made managers accountable to employees, and in doing so, endeavored to create an environment where the imagination of employees was set free.
In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making. Employees first, customers second book by vineet nayar. Employees first, customers second by vineet nayar full transcript. Employees first, customers second vineet nayar tedxaix. In todays column i interview vineet nayar, ceo of hcl one of the worlds largest it firms is by putting employees first and customers second. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must more than 100,000 copies sold. Vineet nayar is founder chairman of sampark foundation and former ceo of hcl technologies. Employees first, customers second business standard news. Turning conventional management upside down nayar, vineet on. Employees first, customers second builds on a foundation of strong employee trust. Turning conventional management upside down, author vineet nayar, year2010 vineet nayar published 2010. Transparency in the workplace can be an essential part of building trust, says vineet nayar, the author of employees first, customers second. Without this trust, it may be impossible to move your business forward and solve challenges.
Pdf employees first customers second turning conventional management upside down vineet nayar ways to acquire this book employees first customers second turning conventional management upside down vineet nayar is additionally useful. In hcl technologies, vice chairman and ceo, vineet nayars book employees first, customers second. Vineet nayar born 1962 is an indian business executive, author and philanthropist. Employees first, customers second unconventional approach to.
In this candid and personal account, vineet nayar hclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. The idea of putting employees first and customers second might seem counterintuitive, especially when it is advocated by the ceo of a large global hightech enterprise. Jan 14, 2015 the idea of putting employees first and customers second might seem counterintuitive to our beliefs but vineet nayar of hcl which originally stood for hindustan computers ltd. Jun 08, 2010 one small idea can ignite a revolution just as a single matchstick can start a fire. But to vineet nayar, customers and employees are more directly linked than conventional wisdom would suggest. Then each company should find its own methods and catalysts, like those employed by hclt, to increase transparency. Vineet nayars concept of employers first, customers second efcs could be misunderstood to mean that an organizations customers have secondary importance. Click on document employees first customers second vineet nayar. For hcl chief executive vineet nayar success means employees first, customers second vineet nayar is head of indias largest it services company, hcl. Vineet nayar is the author of employees first, customers second 3. The idea of putting employees first and customers second might seem counterintuitive to our beliefs but vineet nayar of hcl which originally stood for hindustan computers ltd. Turning conventional management upside down which has sold over 100,000 copies worldwide. Be the first to ask a question about employees first, customers second.
As nayar suggests, the key could be as simple as being open and honest with your team when addressing your firms most pressing challenges. This site is like a library, use search box in the widget to get ebook that you want. Nayar derived the employees first, customers second efcs philosophy. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. Employees first, customers second af vineet nayar som bog. In the latest from our series on mustread books for hr leaders, nayar suggests that the foundation of strong financial and employee performance begins with employee trust.
Oct 06, 20 employees first, customers second vineet nayar download here. Mirrormirror creating the need for change learning to face reality rising through the ranks. One such ideaputting employees first and customers secondsparked a revolution at hcl technologies, the it services giant. Vineet nayar s employees first, customers second efcs is a first person ceo account of the transformation of their enterprise. In this session nayar will recount the exciting journey of how he and his team implemented the employee first philosophy. Employee first customer second vineet nayar pdf in todays column i interview vineet nayar, ceo of hcl one of the worlds largest it firms is. Kob employees first, customers second af vineet nayar som bog pa engelsk til markedets laveste pris og fa leveret i morgen.
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